GENERAL 

Why The Wave Pilates?

At The Wave, we strive to focus on the mind/body connection in all classes and also offer other supplemental classes such as Yoga, Barre, Dance, Fusion Flow, Meditation, etc. We believe that intentional movement, breathing, music, cueing, and compassion are all such important elements to helping your class time be a significant, healing, grounding part of your day. 

What makes The Wave different from a gym?
Our studio is a sanctuary — a place to strengthen both body and mind. We lead with compassion, connection, and purpose so your wellness feels joyful, not stressful. You’re not just taking a class… you’re joining a community.

Is Pilates for everybody?

Yes! Pilates is one of the best and most effective ways to strengthen the core, improve posture, and gain strength and flexibility throughout the whole body. Modifications and adaptations are available and encouraged to help Pilates be a safe and effective form of movement for everybody.

Is Pilates good for mental health too?
Absolutely. Through mindful breathing, intentional movement, grounding music, and a supportive environment, you’ll experience stress relief, improved mood, and a deeper connection to yourself.

What if I’m nervous or feel out of shape?
Pilates is designed to meet you wherever you are today. Our instructors offer compassionate guidance, empowering cues, and modifications so you can build strength and confidence at your pace. You are welcome here — exactly as you are.

I have an injury or physical limitation. Can I still attend?
In most cases, yes!  Please let us know your injury or limitation so we can mark it in your profile to let all the instructors know. Pilates can be a supportive part of recovery and long-term joint health. We recommend starting with Gentle, Restorative, or a private session so we can learn your needs and help you move safely and pain-free.

Is there a height or weight limit on the Reformers? 

The great thing about the Reformers is their ability to be customized to your body. Height-wise, we are able to accommodate people up to 6’5”. Please note: there is a 350-lb weight limit. 

What should I wear?

Comfort is key!  Most people wear leggings and a fitted shirt or tank top. This allows for your full range of motion and helps your instructor keep an eye on your form. You can wear shorts, either loose with biker shorts underneath or just biker shorts. Sweatpants or capris work great too, as long as you can move comfortably and fully in them. Having closer-fitted shirts helps keep them from riding up or falling over head when doing some movements in our classes. Sometimes the studio can get pretty chilly before and after class, so bringing a jacket or hoodie isn’t a bad idea either! Sticky socks/grip socks are required for safety and sanitation purposes and are available for purchase at the studio. 

Do you do teacher trainings?

Yes! Please visit https://www.thewavepilates.com/training to learn more about our upcoming trainings. 

Do you offer coaching?

Yes, we plan to!  We will be offering nutrition and wellness coaching in groups and individually.   Please stay tuned or reach out for more information.

Do you offer childcare?

We do not offer childcare, but if you need childcare at the fitness facility, we highly recommend Core Body Pilates and Power Core Plus who both offer childcare and are amazing studios. We do offer a Mini and Me class and would love to see you and your little one(s) come move together!

STUDIO 

What are your studio protocols?

Your safety and well-being is very important to us. We would like to keep our studio as clean and safe as possible. When you enter, please remove your shoes and wear clean sticky socks/grip socks beyond the boutique areas. 

We ask that you use your own mat and bolsters (or pillows). You may even want to bring a small blanket for meditation moments. We will have some to borrow and purchase, but again, would prefer to keep the exchange of germs as minimal as possible. 

If you are sick, please stay home and rest. 

We ask that after each class you thoroughly sanitize any equipment used, using the provided wipes/spray. Please do not hang the spray bottles on the back of the Reformers because they are prone to break. 

When you arrive, please wait in the seating area near the front desk before entering the studio until you see the class before yours finishes. About 10 minutes before class time, you may utilize the tablet at the front desk for self check-in. If you need to purchase an item, please let a staff member know, and they can assist you at the desk. 

If you have any questions or concerns, please email us at hello@thewavepilates.com. We genuinely care about you and want to do whatever we can to serve and help you have the most positive experience! 

What are your cleaning/sanitation standards?

Along with the process of clients cleaning the Reformers and equipment used after each class, we also have regularly-scheduled professional cleanings of the entire studio. Please feel free to clean your Reformer/mat/equipment before your class as well. We also have hand sanitizer available (it smells like a vacation) on your way in or out of the studio and bathrooms where you may wash your hands. 

Can I stay for a few minutes after class to stretch or breathe?
Of course! This is your space — we want you to feel at home here. Just be mindful of upcoming classes and other members entering.

REGISTRATION / ACCOUNT

What is Momence? How do I cancel a class?

Momence is an easy way to view, sign up, and manage your classes at The Wave and other participating studios. It is available as an app or using your device’s browser. Log in with the email you use with The Wave, and it will help you create an account so you can be in control of your own schedule and get notified for upcoming classes and events!

How does the waitlist work?

If a spot opens and you're first on the waitlist, you’ll be automatically added to the class up to 2 hours before class starts. If a spot opens up within the 2-hour window of class, you’ll be notified, but need to add yourself to class. 

To avoid being added overnight, simply get off the waitlist before bedtime. If you’re added and need to cancel within the 8-hour window, a $10 late cancellation fee will apply.

You will get a text message when someone gets out of the class and you are moved into the class automatically. A lot of movement happens on the waitlist 8-12 hours before class. So if you're on the waitlist during those times, be ready to come to class!

What are the fees for canceling a class or not showing up?

If you cancel out of a class more than 8 hours before the class starts, then there is no fee to cancel the class. If you cancel within 8 hours of the class starting, you will be charged a $10 late cancellation fee. If you do not show up to a class, then you will be charged a $15 no-show fee. If you no-show or cancel within an hour of class start time, you will lose your class credit and be charged the applicable fee. 

These fees are intended to encourage you to get out of a class that you know you are not going to make so that others have the opportunity to get in!  Also, it is there to help you commit to coming to class. If you get sick or if something comes up that prevents you from attending a class, please get out of the class as soon as you know! 

When/how can I get a refund?

All sales are final, both in the boutique and memberships. Refunds are not currently offered. We understand that life happens and would love to help! Reach out to hello@thewavepilates.com and we’ll get back to you as soon as we can to discuss your specific circumstances!

How do I change my membership?

To change, for example, from a 4x month membership to 8x or 12x month membership, reach out to hello@thewavepilates.com with which membership you want to change to and when you want the new membership to start. Most will start at the beginning of your next month's billing cycle.

Do you offer membership perks?
Absolutely!  Our members enjoy community events, early access and discounted prices to special classes/workshops, and red light therapy.  We love celebrating and supporting our Wave community! 

Can I bring a friend with me to try a class?
Yes — we love welcoming new faces! Use your Momence app to refer friends so that both you and the referral can each get $50 after the referral becomes a member! A good starting point for a new friend is the 7-day trial membership! Also, keep an eye out for our Gift of Wellness, a 12x/month membership for a friend or loved one! 

CLASSES 

I’m new to Pilates/Reformer, where should I start?

We recommend you attend an Intro to Reformer class to get a rundown of the Reformer itself and the different cues and body sections you will work on each class. Gentle Reformer and Restorative Reformer classes are also a great starting point as they have a slower flow, which allows more time for you to get familiar with the Reformer! 

Private or semi-private classes are an appropriate starting point if you need extra hands-on and 1-on-1 attention. 

How many times should I do the Intro to Reformer class before taking the regular and Advanced classes?

The Intro class is a great, safe way to learn about the machine and yourself! We recommend taking the intro class at least once. You can take it as many times as you’d like, but if after 1-3 times of taking the Intro, Gentle, or Restorative classes you feel great, you can go to any classes. Cues will be given to modify if needed, just listen to your body. Your body is the most important one in the room! 

COMMUNITY

How can I partner with you?

Reach out to hello@thewavepilates.com and we’ll get back to you within 1-5 business days. Please have a thorough breakdown of what you’re offering, what you want in return, and any other details (including time and location) in this initial email.

Do you host special events or challenges?
Yes! We regularly offer seasonal challenges, mindset workshops, breathwork and meditation classes, and special pop-ups. They’re a fun way to grow and connect with others on your wellness journey.